FAQ

Orders and Shipping

1. How long does delivery take?
We ship internationally, and delivery time is typically between 5-14 business days. You will receive a tracking number via email once your order has shipped.

2. I provided a wrong address, what can I do?
If your order has not yet been shipped, we can still correct the address. Contact us promptly at contact@kivala.store .

3. Can I return my order?
We are confident that you will love our products. However, if you are not satisfied, we offer a 30-day money back guarantee. Contact us for more details.

4. What should I do if my order arrives damaged?
If your product arrives damaged, please send us an email with a photo or video of the product to contact@kivala.store . We will offer you a suitable solution.

Products:

Magic Ball 2.0

1. How do I recharge the interactive ball?
The ball has a USB port hidden under the on/off button. Use the included cable to easily charge it.

2. Does the ball make noise?
No, the ball is designed to be quiet. Its silicone shell dampens noise while it rolls.

3. Can the ball damage my furniture?
Don't worry! The ball is very light and covered with a silicone layer that makes it soft and safe for your furniture.

Steam Paw Brush

1. Is the brush suitable for all types of cat hair?

Yes, the brush is designed for all hair types, whether long or short. It gently detangles and removes dead hair while providing extra care.

2. My cat hates water, will he really like this brush?

Absolutely! The brush is designed to avoid direct contact with water. Warm water combined with the serum makes brushing pleasant, without wetting the cat like a classic bath.

3. Is the brush easy to clean?

Yes, the brush can be easily disassembled for quick and efficient cleaning after each use.

MagiPoil Brush

1. Can it be used on other animals, such as dogs?

Yes, this brush also works great for removing dog, rabbit or other furry animal hair from clothes and furniture.

2. How to clean the brush after use?

Simply remove accumulated hair and dirt by hand or under water for a quick clean.

3. Does it replace adhesive rollers?

Yes, the brush is a great alternative to sticky rollers. No need to buy refills, it is reusable and more environmentally friendly.