General Conditions of Sale

General Conditions of Sale (GCS) - Kivala

Last updated: September 10, 2024

Article 1 – Identification of the company
Name: Florian Collot (Microenterprise)
Trade name: Kivala
Head office: 16 bis rue des Carterons, 78270 Mousseaux-sur-Seine
Email: contact@kivala.com
SIRET: 92077636600022
Publication Director: Florian Collot

Article 2 – Scope of application
These General Terms and Conditions govern sales made via the kivala.store website by the microenterprise Florian Collot (Kivala). They apply to all transactions concluded with individuals residing in France or internationally.

Article 3 – Products
The products sold by Kivala are cat accessories, the characteristics of which are detailed on the site. The photographs of the products are provided for information purposes only. Despite our efforts, slight differences may occur.

Article 4 – Price
The prices indicated on the site are in euros, all taxes included (TTC). Florian Collot (Kivala) reserves the right to modify the prices at any time, but orders will be invoiced on the basis of the rates in effect at the time of their validation.

Article 5 – Order
The order is considered validated after receipt of payment and confirmation by email. Kivala reserves the right to cancel or refuse any order for legitimate reasons (price error, unavailable product, etc.).

Article 6 – Payment
Payment is made by credit card via secure systems or any other means of payment accepted on the site. Payment information is not stored by Kivala.

Article 7 – Delivery
Products are delivered to the address indicated by the customer when ordering. Delivery times vary depending on the destination. Kivala is not responsible for delays attributable to carriers.

Article 8 – Right of withdrawal
In accordance with current legislation, the customer has a period of 14 days to exercise his right of withdrawal from receipt of the products. The products must be returned in their original condition, and the return costs are the responsibility of the customer.

Article 9 – Warranty
The products sold comply with current regulations and benefit from legal guarantees of conformity and hidden defects. In the event of a problem, the customer can contact Kivala at the email address: contact@kivala.store .

Article 10 – Limitation of liability
Florian Collot (Kivala) cannot be held responsible for damage resulting from improper use of the products sold on the site.

Article 11 – Protection of personal data
The information collected during the order is intended for Kivala. It is processed in accordance with the legislation on the protection of personal data (GDPR). The customer can exercise his rights by contacting: contact@kivala.com .

Article 12 – Applicable law
These General Terms and Conditions are subject to French law. In the event of a dispute, the parties will endeavour to find an amicable solution before any legal action. If no solution is found, the French courts will have sole jurisdiction.